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Fusion CX inks pact to acquire impacx
Nov-13-2026

Fusion CX has signed an agreement to acquire impacx solutions GmbH, tel-inform solutions GmbH and impacx services GmbH (together, ‘impacx’), a customer experience group based in Kleve, Germany. The company has signed the binding agreement with impacx effective November 1, 2026, and the acquisition is subject to regulatory and statutory approvals. The acquisition marks Fusion CX’s first foray into Germany market.

Impacx, which has run AI in live client operations since 2018, recorded about 11.9 million euro (about $13.2 million) in revenue in 2025 and has around 250 employees, with nearshore partners in Croatia and Greece extending its delivery. The acquisition adds three things to Fusion CX: a client base in German-speaking Europe, a market it had not served from its own delivery operations; the impacx Data Hub, an AI-native platform that runs AI voice bots, quality assurance and workflow control; and tel-inform, a subscription-based virtual front-office business for around 250 professional practices and midsized companies.

Fusion CX is a customer experience (CX) service provider delivering services across multiple channels, including voice, email, chat, social media and message, in a cost-effective manner with technology playing a central role in its service delivery model, in addition to providing AI Data Infrastructure Services that include data collection, data annotation and labelling, and teleoperations services.


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