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Tech Mahindra launches ‘Agentic Payment Assistance & Collections Optimization’ solution
Mar-04-2026

Tech Mahindra has launched ‘Agentic Payment Assistance & Collections Optimization’ solution. The enterprise-ready solution will be available in Amazon Web Services (AWS) Marketplace and will help global telecommunications operators to efficiently discover, test, deploy, and manage a wide range of software solutions, including pre-built AI agents. It will enable enterprises to seamlessly integrate all tools into a centralized platform, while benefiting from secure, scalable cloud infrastructure.

Further augmenting the company’s collaboration with AWS, the solution combines Tech Mahindra's deep telecom expertise with native AWS services. The solution leverages Amazon Bedrock for generative and agentic AI capabilities, Amazon Connect for omnichannel customer engagement, and AWS Step Functions for intelligent workflow orchestration. Tech Mahindra’s ‘Agentic Payment Assistance & Collections Optimization’ solution integrates seamlessly with leading billing and Customer Relationship Management (CRM) platforms, demonstrating agentic behavior by reasoning across multiple data signals, taking autonomous actions, and continuously learning to improve recommendations over time.

The solution also helps operators balance automation with human oversight, particularly for vulnerable customers and complex cases by shifting payment assistance from a reactive intervention to a proactive workflow. ‘Agentic Payment Assistance & Collections Optimization’ enables telecom operators to transform human-intensive payment processes into intelligent, agent-driven workflows. 

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise.

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